FXneed Support

Quick Help

If you are experiencing an urgent issue with your account, bookings, or payments, please contact us directly:

• Email: support@fxneed.com
• When you write, please include:
  • Which app you use: FXneed Seeker or FXneed Pro
  • Your registered email or phone number
  • A short description of the problem
  • Screenshots (if possible)

Common Questions

1. I can't log in to my account

• Make sure you are using the correct app (Seeker vs. Pro).
• Check that your email or phone number is typed correctly.
• Try the “Forgot password” option if available.
• If you still cannot log in, email us at support@fxneed.com.

2. I didn't receive a verification code / push notification

• Confirm that your device has a stable internet connection.
• Check your SMS, email spam folder, or in-app notifications.
• On your device, make sure notifications are enabled for FXneed / FXneed Pro.

3. Issues with bookings or jobs

• Open the app and go to your latest request / job detail screen.
• Check the current status and recent messages.
• If something looks wrong, contact us with the job ID or a screenshot.

4. Payments and payouts

• For Seekers: check your payment method and recent transaction history in the app.
• For Pros: verify your payout details and recent job records.
• If a charge or payout looks incorrect, email us and include the date, amount, and currency.

Technical Troubleshooting

• Update to the latest version of the app from the App Store or Google Play.
• Try closing and reopening the app.
• If the problem persists, try restarting your device.
• When you contact us, sharing your app version and device model helps us fix issues faster.

Tip: In most devices you can find the app version inside the app's “Settings” or on the store page.

Account & Data Requests

If you would like to request account deletion, data access, or have questions about how we handle your data, please write to privacy@fxneed.com or our main support address support@fxneed.com.

For details on how we collect and use information, please read our Privacy Policy.

Business & Partnership Inquiries

For business cooperation, partnerships, or media inquiries related to FXneed, please contact:

Email: hello@fxneed.com